News
Feedback Friday - 9th November 2007
9th November 2007 14:30 Posted by Avatea
We will be covering a wide range of questions this week, server, account or game related.
Read on to see if your questions can find their answers in today’s Feedback Friday!
Server Questions
Q. I live outside Europe/the American continent and the servers seem to be down when I want to play. What’s going on?
A. Our daily server maintenance window for Tabula Rasa is reserved from 10am to 12pm GMT (11:00 to 13:00 European CET - 4am to 6am American CDT) daily. We’ve chosen this time frame as history shows us that the maintenance will affect the lowest amount of players. This doesn’t mean we will use the entire two hours or that it may not be longer depending on the need. This also does not mean that we will have maintenance every day. Unfortunately, this may affect the Australia/Asia population during their prime time. Because we have one patching system to serve all 4 servers, we are not able to rotate the maintenance times. Please know, however, that we always try to keep downtimes as short and infrequent as possible.
Q. Why don’t we have more servers? I’m lagging here!
A. Can you be specific about your lag? It actually helps us more if you can tell us what you are experiencing, on what maps and at what times. You can do this by contacting our PlayNC Technical Support Team by typing /petition in game. Until we get server performance tweaked it would be a really bad idea to just ‘turn on another server’ to try and help performance. The fact of the matter is that just bringing up another server might not solve the problem. For example, some maps have performance issues no matter what the load is right now. We need to resolve the issues themselves, not the symptoms. We have developers monitoring, adjusting and resolving issues constantly. We will however open up a second European server if we reach a certain load on the server, which hasn’t happened yet.
Q. What does the server load status mean?
A. The load status can be a bit alarming when you want to join in the fun on the European server and it is a flashing orange or red. Fret not, we have 5 server load status and while they are representative of the player population currently logged on, they each represent a rather wide percentage of load. High could mean that the server is just over half full.
Q. Will we have a Test Server for Tabula Rasa? How do I access it?
A. Yes! We have just opened up a Test Server for the public. This is a great location for players to test out new content before it goes to the Live servers. Players also use Test Servers to try out different abilities before you commit to them in game. Save your Clone Points! To learn more about the Test server, check out the Test Server Access Page coming soon!
Q. Why am I having trouble connecting to the patcher, logging into the game, or using voice chat?
A. You may have an issue with your router blocking access to certain ports. Make sure TCP ports 80, 2106, 8001, 7777 to 7790 and 8101 to 8104 are all are opened within its settings. Updating your router’s firmware to the latest version available on the manufacturer’s website may also help.
Account Related Question
Q. Why do I need to enter payment details to be able to get my 30 days of free gameplay?
A. The box states that there are 30 days of included Game time and that a valid credit card or a game time is required to play. The time is included, not free. Your account will not be debited until the included game time has expired. So if you decide that you do not want to subscribe to the game you can always cancel the recurring billing (except if you used Paysafecard or a GTC as they are prepaid).
You can also check our EU knowledge base or US Knowledge Base for further information.
Accepted means of subscription are:
Game Related Questions
Q. Global chat is horrendous, there are so many languages spoken on the server!
A. Language chat channels are being tested and are coming soon. As the game is currently sold in English, French and German, the game will only recognise those 3 versions and automatically connect you to the relevant English, French or German chat channel. You will still be able to access other language channels but straight from the installation you will be accessing a global chat channel to match the language you’ve installed the game in.
Q. My minimap icons always cover up my character marker. Make it stop already!!
A. Okay, okay, we hear ya! We’ve gotten a lot of feedback from the feedback form about this issue. It will be fixed in an upcoming patch.
Q. I’m looking for Stazzle and Splatter for my Divide mission, where are they?
A. These MOBs were reported to have low spawn rates and should be fixed very soon. In the meantime, hold on to the mission and come back to it if you are having trouble locating those named MOBs.
Q. Why do I have to wait 7 days before joining a new clan?
A. The idea was to prevent exploiting as we further expand our clan warfare system. This was a way to discourage clan hopping for spies and also for exploiting certain upcoming features with the PvP system and clans, such as racking up kill points for your clan on a whim. However, we do understand how this might be frustrating if you want to be in a non-PvP clan and a PvP clan, so we are looking at ways of allowing you to be in non-PvP clans with different characters if you want, but still only one PvP clan per account. Non-PvP clans would not have 7 day restrictions. We will always be open to evaluation on the time period. Seven days might be too long, but four days might be just right.
Feedback Friday - 2nd November 2007
Feedback Friday - 26th October 2007
Feedback Friday - 19th October 2007
Comments
Finally no more people spamming the chat about these two guys!
the game is good .. but i would like to ask . do we get vehicles to drive .. and not sure how pvp clan wars work ? do we get our own bases . teleport points exctra .. .. if not somthink for u game diesigners to think about .. but all in all a good game .. or could the be some sort of pvp with alien players maybe ..
the good old god guy bad guy thing ?
Good update, can’t wait to hear about timescales for new patches and stuff when stuff settles down.
Ph and if your new here, TR doesn’t have servers in the same method as games like WoW, they are clusters of servers that have many instances of the same zone. So 1 EU server has 10 instances of the starting zone!
clan system needs reworking able to display clan name (maybe a badge)
more ranks there is not anuth at the mo
will there be a clan footlocker for all to share (bank)
Really awsum game!!! Just a little bit of lag spikes here and there but its a new game so cool with it
, hope u fix sum of those buggy mission my log book is getting full xD
I use the nearest US server, the one at the bottom of the server table, because the EU one always looks maxed out. I have found (Thur 8 Nov evening GMT) that my chosen server was maxed out even though showing only medium level of use. After half an hour I had to give up. My time is very limited. All necessary ports are open, router firmware fully updated.
currently control assault tokens are very hard to come by, make the bane get stronger each wave so eventullay at least in one day they control the bases
makes it a challenge for as players then to fight them in each instance.
Funny why there is nothing metioned about the upcoming patch,
we are all eager to hear about that and you guys still dont leak something out of us ...
When can we expect a mission history? It’s really a lot of work trying to work out missing missions for the various Targets of Opportunities. Just give us a tab that shows us which missions we’ve completed.
Wish I’d read this before spending 2 hours killing every soldier and queen trying to get Shazzle to spawn last night. :(
Sorry about my previos ranting about distribution.I didn;t know the problem was in my country.I’ve received the copy and have got back into the game.I’ll take the problem to my distributors and NCsoft Romania.Thanks for your answer and sorry again.
And by the way, the game it’s shaping up very good and has one of the best support i’ve seen.Great job!
When is there going to be a respec added in to the game. I dont want to have to delete a charecter I have grown fond of just because I have made a stupid mistake in my build.
How bout a TR forums on this site to give feedback on? Really miss that.
Good to see your working on the issues. Always nice to get info from the devs about things like this.
The lag for me usualy happens on high populated versions of the maps, so I always teleport to a low/medium version of that map if possible.
Best solution to comfort everyone:
PvE -> PvE = No Waiting
PvP -> PvE = No Waiting
PvE -> PvP = Waiting
PvP -> PvP = Waiting
Great work guy´s i think things will turn out for the better so we move along, u´r doing a great job.
I bet people who´s spamming the general chat with BS will just quit if they don´t have any patience.
Thanx for a great game.
Y Really Want to Buy This Game ! But y have a question : can y Play This game In Single Player or not ? Sure for Internet Its Nice but Y really Want To see If This Game have a Single Player Campain ? A story and an scenario ?
<From Avatea> No single player campaign.
One of the things that’s bothering me is the lack of an official forum.
Am looking forward to seeing what you have installed for us in the next patch and how the EU server runs after the hardware upgrade.
Richard Garriott promised a 2nd European server, where is it, the first one is unplayable sometimes :(
<From Avatea> He said we had one ready to be switched on but doing that before fixing what is causing lag won’t make a difference.
The Game is cool put nothing of the action realy gets to live whit this lag
its not my pc not my connection same as all the other players its te server and the script i see bugs growing every day.
i hope the update is soon or it will be to late
most of player wil be gone and go play aion
ppl are not gonne pay for lag
Zwert
Test new game
Really enjoying the game, leveling from 25-30 just seems to drag out a long time, quest that you spend a bit of time doing xp rewards are not that great...maybe added more quests or upping the xp a little. also quest rewards seem to favour with stealth armor, mech armor and motor assist armor, with graviton armor not that many in the way of rewards. Drops ive found are the same, very rare getting commando stuff.
i having trouble logging onto a server and i have opened all the ports anddid evreything that is mentioned what should i do
<From Avatea> Please contact Customer Support on the PlayNC website. They have tools to investigate this type of issue.